We at Mcourier (Sobhi Corporation india Pvt ltd) and our affiliates consider customer trust as our top priority and take the protection of your personal information very seriously. We want you to feel safe using our products, services and solutions (“Services”). This Privacy Policy informs you of the way in which we collect, use, transfer, and store your personal information when you use our Services, as well as your rights in relation to this data.
Please read this Privacy Policy carefully prior to accessing or availing our Services.
Personal Information
While using our Services, we may ask you to provide us with certain personally identifiable information (also known as PII or Personal Information) that can be used to contact or identify you. Personally Identifiable Information may include, but is not limited to:
Email address
Name/Company Name
Phone number
Address, State, Province, ZIP/Postal code, City
Gst no.
If you provide us any Personal Information of another Data Subject, you must ensure that you are authorized to do so and that such person is informed about this Privacy Policy. You can choose not to provide any Personal Information that we may request of you, but, in general, the Personal Information we request is required in order to provide you with access to and use of the Services, and the lack of such information may prevent us from doing so and impact the service capability and certain features of the Services. We may ask you to provide certain additional information about yourself on a case to case basis in relation to our Services. It is clarified that any data which does not reveal your specific identity, does not relate to an identified or identifiable individual, information that is publicly available, information about software and hardware usage, information in relation to the products you purchase or who you purchase them from, or any anonymised or aggregated data (“Other Information”) is not considered as PII or Personal Information.
Usage Data
We may collect information that your browser sends whenever you visit our website or application. This usage data may include information such as your computer’s internet protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access our website on a mobile device or access a mobile application, this usage data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
2. When and how do we collect your data?
We provide a range of Services including (without limitation) various delivery and logistics solutions through innovative technology and connected tools. In order to achieve this, we collect Personal Information and Other Information from you in a number of ways including:
Directly from you, for example when you use our website, our Services, mobile applications, or when you contact us through phone, email or chat
When you make an account with us
When you are a recipient or sender of goods transported by us or services provided by us
When you use a tracking ID to track your package
When you provide us information to verify your identity
Indirectly, when you purchase products or receive packages from any of our clients with whom we have a legally binding contract
When you reach out to our customer support teams or when a support ticket is created
When you provide us feedback
Our social media pages
Web forms and surveys
Off-site services and events that relate to our Services
When you contact our customer service
APIs
At the time of delivering consignments
Other interactions with you
3. Why do we collect your data?
We use the collected data to provide, develop and improve the services that we offer you. Some of these purposes include (without limitation) the following:
Provide you products and services:
We use the data we collect to:
provide products and services (such as parcel transportation, warehousing, freight, reverse logistics, cross-border and technology services)
monitor your usage of our services to understand your requirements better
perform accounting, auditing, invoicing, reconciliation and collection activities
send tracking updates and transactional information
give options for convenient or express delivery
provide location and tracking features
provide you related and ancillary functionalities, products, services, solutions, software and technologies developed and offered by us in the ordinary course of our business
Communicate with you: We use your Personal Information to communicate with you via different channels (such as by phone, email, chat) in relation to our Services and to follow up with you on any requirements for our services that you have indicated an interest in. Wesend you transaction related updates through third party platforms such as WhatsApp to update you on the status of your order / transaction. You can always opt-out of such communication, however, you may then be unable to receive real time updates of your order status. Troubleshoot and customer support: We use your data to analyze performance, improve our services, detect incorrect addresses, and prevent technical issues. We also use collected data to provide customer support and respond to you about your requests, questions and comments, and update our records about you. Identity Proof Details / Documents: We may collect your Aadhaar Card number, PAN Card number, or Driving License number, to verify your identity and prevent misuse of our Services. Please note that you are not obligated to provide your Aadhaar details and you can choose any other document, such as your PAN Card, or Driving License (as per the options provided) as identity proof. If you do choose to provide us with your Aadhaar number, please note that we may use it for identity verification and Aadhaar based authentication with UIDAI through third party service providers. By agreeing to provide your details you expressly consent to our use of the same.
Customer satisfaction surveys: We may use your Personal Information to conduct polls and surveys and periodically reach out to you via phone, email, or chat to understand your experience in using our services. You may choose to not participate in such surveys by opting out when we reach out to you.
Personalization: We use your data to understand your preferences and to enhance and customize your experience by offering tailored services.
Develop new products and services: We use the data collected (including Personal Information and Other Information) to evaluate, optimize, develop, and improve our business to bring you enhanced, efficient, and cost-effective products and services. This includes developing new products and services, determining the effectiveness of our sales, analyzing and enhancing our products, services, websites and applications and improving and maintaining the quality of our customer services.
Data analysis and improving our services: We use your Personal Information and Other Information to perform market analysis, consumer search and analytics, trend analysis and financial analysis to develop, enhance and improve the Services we provide to you.
Information about new offers: We would like to send you information about our products and services and any new offers that we think you might benefit from. If you have agreed to receive this information, you may always opt out at a later date by using the “Opt-out” or “Unsubscribe” functionality or by directly contacting us. We may also use your information to contact you with updates to our Services, website or mobile applications.
Post comments & testimonials: If you allow us to or where we have a legitimate interest, we may use your Personal Information to post comments and testimonials you provide to us on our website and other platforms.
Fraud prevention: We use the data collected to ensure the security of our networks and information systems, identify and prevent fraud and other prohibited or illegal activities. We may also use scoring methods to identify and manage business risks such as credit risks.
Comply with legal obligations: In some cases, we collect and use your data to comply with legal and regulatory regulations, including customs and GST requirements. For example, KYC details in some cases are legally required for identity verification.
Our primary goal is to provide you safe, efficient, smooth, cost-effective and customized experiences when you use our Services. The Personal Information collected allows us to provide the Services that most likely meet your needs. More importantly, while doing so, we collect Personal Information from you that we consider necessary for achieving the above mentioned purposes.
We may use and disclose Other Information (defined above) and non-personal information for any purpose in accordance with applicable laws.
We take information security very seriously and maintain reasonable administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Exceptionally, if any Personal Information is present on the package or letter, it may be visible to unauthorized individuals.
Application, data, infrastructure and network security are our key focus areas where data security practices are enforced. We also adhere to international standard certifications to complement the enforced practices. Considering “Right to Privacy” as a fundamental right of an individual, we have adopted various measures to protect privacy.
Further, you play an important role in keeping your personal information secure. You should not share your user name, OTP, or other security information for your account with anyone.
If you are under 18 you may use our website and our Services only with the involvement of a parent or legal guardian. However, if you have visited our website or used our Services, we may store your details as set out in this Privacy Policy.
Update Privacy Policy from time to time. The revised and most current version of the policy will be updated and posted on the website directly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you believe you are the victim of fraud resulting from such activities, you may reach out to local law enforcement authorities. Delhivery shall not be held liable or responsible for any claims, losses, damages, expenses, or other inconvenience resulting from or in any way connected to these fraudulent activities. However, Delhivery may, at its discretion, take reasonable steps to support any legal proceedings initiated against individuals undertaking such fraudulent activities.
Contact Us
At mcourier, we have a dedicated Privacy Officer to address any concerns or questions you might have about the use of your data or generally in relation to this Privacy Policy. You can always reach out to us at support@mcourier.live with your grievances or questions. You can exercise your rights in accordance with the applicable data protection law.
Please note that support@mcourier.live is solely for any concerns you might have in relation to this Privacy Policy or the use of your data by sobhi corporation india pvt ltd THIS IS NOT A CUSTOMER SUPPORT EMAIL and any queries in relation to your packages, etc will not be responded through this ID. For any customer complaints / queries, you can raise a ticket with our Customer Support Desk through our website /support/.