Cancellation and Refund Policy

1. Cancellation Policy

Any cancellations to the order must be requested before 24 hours of the scheduled delivery time to qualify for a refund of the paid amount. Refunds will not be issued once the 24-hour delivery window begins.

2. How to Cancel

To request a cancellation, send an email to care@mcourier.live with the subject line "Cancellation Request" and include the following details:

Order ID
Reason for cancellation

3. Refund Process

Cancellation requests will be processed after receiving the formal request at care@mcourier.live. Refunds will be credited to the same account from which the payment was made and may take 7 to 10 working days to reflect.

4. Refund Conditions

Refunds will be issued under the following circumstances:

The order was canceled.
The order was not successfully delivered to the recipient (excluding cases of an unfounded recipient).
Complaints regarding the quality of the delivered product will be investigated, and if found valid, the customer will receive a full refund or a replacement product.

5. Refund Limitations

Refunds are only applicable in cases of service failure. Our team will assess whether an order qualifies for a refund, and the decision of our management will be final. Refund amounts will not exceed the total amount paid by the customer.

6. Charges

A 20% charge will be applicable for order cancellations.

7. Exemptions

Discounts or exemptions applied to the order cannot be claimed for a refund.

8. Additional Credits

Any excess amount credited to the mcourier.live account may be used for order enhancements but will not be eligible for a refund.

9. Final Decisions

mcourier.live reserves the right to make final decisions on all matters concerning cancellations and refunds.

10. Policy Updates

The Cancellation and Refund Policy of mcourier.live may be updated periodically. Customers will be notified of any substantial changes via email or announcements on the website.

11. Contact Us

If you have any questions or comments regarding our Cancellation and Refund Policy, please contact us at care@mcourier.live.

Refund Processing Time:

Refunds will be credited to the customer's bank account within 5-7 working days.